Volvo Inaugurates New Dealership in Key Malaysian Town of Port Klang
Published On Feb 16, 2016
Swedish commercial vehicles major Volvo Trucks recently expanded its dealership network in Malaysia with a new touch point in Port Klangm, a thriving business hub. The event was launched by Swedish ambassador Bengt Carlsson, and many eminent senior staff members of Volvo Malaysia, along with business partners and customers, presided over the event.
Volvo aims to enhance its customer service experience with this new development, with a stronger sales network that has a wider reach across the nation. The brand works with a larger vision for its dealer network, with the travel time between various touch points reduced to 3 hours and its services taken to global operations parameters. Christophe Martin, the Sales President for Volvo Group Trucks Asia Oceania, commented, “Volvo’s aim is to achieve steady growth in the region. Our business is guided by a strategy that takes us closer to the customer. The opening of our Malaysian flagship dealership underscores this, as it enables us to create new capabilities to support our customers.”
Mats Nilsson, managing director for the company's Malaysian arm, remarked that the new dealership marked the peak of their new expansion plan. He remarked, “We have made significant investments into this dealership and are very pleased to have this opportunity to continue our track record of growth. This year, also marks the Volvo Group’s 50th year in Malaysia. The group started operations here in 1966 and we were the first original equipment manufacturer of trucks that was locally present at that time. Malaysia continues to remain an important market for our truck business and we are positive about achieving stronger growth.”
The new dealership is spreads over a massive area of 3,330 sqm. Comprising of 20 workstations, the centre can offer services across 24 hours of the day. The company's largest dealership in the country, it comes with a large parking space, together with many vital equipment such as a brake tester, smoke tester and overhead crane. Commenting on the centre's location, Nilsson said, “It is strategically located along the main transport flow. At least 2,000 Volvo trucks ply the Port Klang area and we are located in the heart of it. Many of our customers are here or have logistics activities in this area.”