Tata Motors support truck drivers and fleet operators to overcome COVID-19 crisis

The CV leader takes active steps to provides food and medical support to truck drivers; 24x7 service and financial assistance to transporters and fleet owners to help sustain their business hard hit by the pandemic.

Tata Motors taking steps to support the transport ecosystem making sure all vital supplies remain uninterrupted and seamless across the country. This entails closely working with truck drivers, small transporters, mid-size transport operators, and fleet owners as they try to navigate through the pandemic. The firm has identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner.  

Helping drivers & transporters

Truck drivers are the real hero by transporting goods across the country, and to make their lives little easier supplies of food, masks, and sanitisers have been arranged at various Saarthi Aaram Kendras across Tata Motors operations network, and many other Indian Oil facilities located on the busiest national and state highways across the country. Several thousand truck drivers benefitted from the facilities and services offered.

During the lockdown, a dedicated, 24x7 helpline 1800 209 7979 was set-up for truck drivers and transporters across the country. To provide necessary repairs and servicing support, workshops were made operational at the earliest possible with a new set of standard operating procedures (SOPs). These defined minimal interactions, maintaining prudent social distance, vehicle contact, and sanitisation etc. while engaging with customers.

Warranties of commercial vehicles expiring during the period of national lockdown have been extended. Similarly, timelines of Tata Suraksha annual maintenance contracts have also been extended for the benefit of customers

Speaking on various steps taken by the company, R. Ramakrishnan, Global Head - Customer Care, CVBU, Tata Motors said, “Truck drivers and transporters are frontline heroes as they have played a stellar role in ensuring that the wheels of the nation are kept running with seamless transportation of all supplies. Being India’s leading commercial vehicle manufacturer, a majority of them use our vehicles and we are their first port of call for assistance. In these unprecedented times, we are committed partner, providing all possible support to them and their vehicles. We have focused our efforts with a holistic approach to making their tough tasks and lives a little easier.”

Tata Finance step-up

As the entire logistics sector hit hard due to a significant reduction in overall economic activity, Tata Motors Finance (TMF), a subsidiary of the Tata Motors Group engaged with 3,000 of its customers, across segments and vehicle applications, to understand the key issues being faced by them and accordingly extend assistance. Getting stranded vehicles operational, low fleet utilisation and challenge of operational viability due to minimal cash flow, emerged as the major areas of concern.

TMF has extended the RBI moratorium on payment of EMIs to all its retail and corporate customers who opted for it. While it was amongst the first financiers to do so, additionally TMF has also developed and is offering a rich portfolio of customised options for its customers to avail basis their need and ability.

Key Initiatives

-Opex Funding to maintain liquidity in the value chain by taking care of fixed expenses for 3-4 months and service claims financing for dealers and suppliers.

-Restructuring of loans of retail fleet customers for the benefit from flexible EMIs by reducing current EMIs to a level in line with their current income levels and with provisions to step up EMIs once business normalises over the next 6-9 months. This is for customers who come within the definition of MSMEs and are eligible under the prevalent scheme of RBI.

-Working capital solutions for large fleet operators meet their obligations for the next few months. Funding is made available against the collateral of their free vehicles or any other tangible collateral already available with TMF.

-Bill Discounting Solutions for fleet operators to take care of the increase in payment cycle from an average of 45 days Pre-COVID days to an anticipated level of 90 days going forward.

-Developing Credit solutions that will be of immense benefit to retail fleet operators by providing much needed plying time liquidity and credit support. Customers can buy fuel, recharge their fastags, pay for scheduled expenses like vehicle service, insurance, permit-road tax etc.

-New vehicle loans with low EMI levels for the first 12 months. Also, bundled working capital loans with new vehicle loans with requisite collateral. Customers can navigate easily through the initial few months taken for the operations of a new vehicle to stabilize.

Samrat Gupta, CEO, Tata Motors Finance said, “Being one of the large NBFCs operating in the country and as a committed captive commercial vehicle financer, our primary focus is to ensure the economic success of all our stakeholders, especially our customers. In the aftermath of COVID, we have extensively engaged with them to understand their immediate challenges better and accordingly develop a range of solutions to address their need of liquidity for immediate survival and near term sustenance. This partnering amidst crisis has strengthened our relationships with our customers for the longer term.”

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