Mahindra & Mahindra Announces Service Facilities Along Delhi-Mumbai Route
Published On Feb 15, 2017
Mahindra & Mahindra has introduced new service facilities along the Delhi-Mumbai route. The CV brand has set up service facilities for all its customers every 60 kilometre. These new service facilities are applicable to all products falling under the Mahindra Truck and Bus Divison (MTBD).
Rajan Wadhera, President and Chief Executive of Truck and Powertrain Division at Mahindra & Mahindra, said, “At Mahindra, we have always believed in making a difference to our customers through high levels of customer centricity and service support and commitment and this new initiative is a testimony to the same. It comes on the heels of the highly successful superior mileage guarantee and 48 hours uptime guarantee, and is part of our endeavour to introduce a disruptive and unprecedented after-sales guarantee to further reinforce our Customer Value Proposition.”
Mahindra has also guaranteed to provide service within two hours on the same Delhi-Mumbai corridor. The new service centers along the route will offer normal servicing, emergency repairs, vehicle checks and parts' replacement. The CV brand will soon start launching different campaigns designed to spread awareness about the new service facilities among its consumers.
Nalin Mehta, CEO and MD at Mahindra Truck and Bus Division, Mahindra Truck and Bus, said, “The Delhi-Mumbai stretch accounts for nearly 30% of trucking traffic in the country. Considering the importance of this route, MTBD decided to launch the service corridor to enable customers get prompt access to quality service and spare parts. We can now guarantee that we will reach a customer’s truck, in case of breakdown, within just 2 hours on the corridor, else we will pay a penalty of Rs 500 for every extra hour of delay. Additionally, from 1st March 2017, we will also make the 150 fast moving spares, that are identified as essential maintenance parts, available 24x7 at the MPARTS Plazas. If not available on demand, we will supply them free of cost."
Mahindra's plans to increase the number of seven MPARTS Plazas to 26 by the end of FY2018.