COVID-19: Mahindra assures customers of uninterrupted service support
Published On Mar 27, 2020
Company urges customers to use a digital convenience platform With You Hamesha for vehicle related needs. Scheduled maintenance services and warranty renewals to be honored despite validity expiration
Mahindra & Mahindra has assured its customers that they will continue to actively engage with them during the ongoing Covid-19 crisis. The company has also promised customers that any missed deadlines during the current situation on scheduled maintenance services and warranty renewals will be honored and would be considered in the most customer-centric manner by the Mahindra team.
In view of the current situation, Mahindra Customer Care, through its social media platforms, has urged Mahindra owners to engage with the company through its Twitter handle, chat support and e-mail for any queries or requests. The automaker has taken optimal measures to stay responsive during these times. Limited lines of Mahindra’s toll-free number have been kept alive with employees safely working from their homes and providing the best possible resolution remotely. Roadside assistance services have also been kept active by the company to the best possible extent.
Mahindra Customer Care has also requested customers to utilize its digital platform ‘With You Hamesha’ (WYH), for their vehicle-related needs. WYH is a convenient after-sales digital offering, available on the web and mobile platforms for Android and iOS users. Customers can purchase an extended warranty (Shield), enroll in the Road Side Assistance program & resolve their queries on WYH chat support from the safety of their homes. The platform also offers features like viewing vehicle service history, checking service cost, locating a nearby dealer, raising an SOS request and many more.
Veejay Nakra, Chief of Sales & Marketing, Automotive Sector, Mahindra & Mahindra said, “We at Mahindra understand the responsibility to ensure uninterrupted customer engagement, especially during such challenging times. In such times, technology has proved to be a boon in assisting the needs of our customers. We encourage our customers to actively stay connected with us through the With You Hamesha digital platform. We assure customers of our continued assistance during these difficult times and hope these initiatives will help assuage any concerns they would have regarding their vehicles”.