COVID 19: Ashok Leyland ensures service support to customers
Published On Apr 01, 2020
The Chennai based CV maker announces various measures to support customers to tide over the tough time.
As the country is locked down completely for 21 days due to the COVID-19 companies are taking steps to address issues facing their user and consumers. The transport sector the pillar of India’s economy is also now remains shut except the essential movements of goods. To take care of its customers in these difficult times, Ashok Leyland today announced a slew of measures to support customers, and their drivers to help them tide over this challenging time.
Commenting on the initiatives and measures taken by the team, R Sivanesan, President – Quality, Service, and Parts, Ashok Leyland, said, “These are trying times and there is no other way to triumph this but by fighting this together. We understand that our customers are doing what it takes to ensure that we all get our essential commodities while we stay at home. They are the backbone of the nation and it is our duty to do whatever it takes to provide them with the best possible support. These are some of the immediate actions that we have taken, and we will continue to provide all assistance required.”
The company announces the following measures.
- All MHCV models – Warranty / Extended Warranty period expiring between 15th March 2020 and 15th April 2020 shall be extended by 2 months
- Free services due between 15th March 2020 and 15th April 2020 shall be extended by 2 months for availing the service
- All LCV models – vehicles whose free service falls between 1st March 2020 and 15th April 2020, the same has been extended and can be availed up to 31st May 2020
- Vehicles whose warranty would expire between 1st March 2020 and 30th April 2020 has been extended up to 31st May 2020
- Extended warranty of vehicles, expiring between 15th March 2020 and 14th April 2020 has been extended up to 14th May 2020
As part of the ServiceMandi initiative, under the en-Dhan fuel card scheme, Ashok Leyland associated with HPCL to reach out to truck drivers who were stranded on the highways across the country to lend support. They formed a joint task force team that reached out to fleet owners, truck owners to understand the kind of support their drivers might require during this lockdown period. Some wanted a safe parking space to protect their shipment, while some others wanted access to basic groceries. Some others wanted cash.
HPCL offered safe parking in their petrol bunks for the stranded trucks. For those who wanted groceries, a basic hamper consisting of rice/atta, dal, and other basic necessities to cook food, mask, hand sanitizers, and soap was provided. To those who wanted cash, money was transferred quickly to the local HPCL bunk owner’s account, who in-turn withdrew the same and handed it over to the drivers. In a span of 4 days, over 1300 drivers were supported.