Emphasizing its commitment to customers, BharatBenz takes a step in delighting its customers by offering increased warranty to enable trucks to stay on the road more ensuring greater profit.
Daimler India Commercial Vehicles (DICV) today announced a best-in-class extended warranty offering for all BS-IV compliant heavy-duty and medium-duty trucks. The new warranty is up to 8 years / 8 lakh kilometers, one the longest duration offered in the entire CV industry.
The scope of the extended warranty includes all powertrain aggregates such as the engine, transmission, propeller shaft and drivehead. The extended warranty offerings can be availed across the lifecycle of the standard warranty by the customers, with flexible pricing options available as per the application and age of the vehicle. Customers can also benefit from risk coverage against unexpected breakdowns. The warranty package is supported across BharatBenz’s 200+ network touchpoints.
Speaking on the initiative, Ramesh Rajagopalan, Vice President - Customer Service, DICV said, “BharatBenz continues to raise the benchmark on customer value proposition in the Indian CV industry. Our latest extended warranty is an industry first with its wide coverage. This offers another complimentary product for our customers, in addition to the full-service contracts offered up to 10 years/15 lakh kilometers already. This not only speaks of the durability and reliability of our trucks but also shows the continually high level of ownership experience BharatBenz customers can expect.”
This is an extension of the ProServ promise of best-in-class reliable products combined with proactive service to ensure higher vehicle uptime along with an impressive portfolio of unique service offerings like service contracts, express service, onsite service, speed fix and pool service available for all BharatBenz customers, across all touchpoints.